A. Analyze training needs based on cost, ROI, operations, technical requirements, competency, customer requirements, resources, asset inventory, etc.
B. Evaluate the effectiveness of training programs (e.g., cost, failure rates, total time to repair, staff competencies/skill set, user satisfaction).
C. Manage training and professional development for staff members.

1. Safety
2. Soft skills
3. Technical skills
4. Regulatory requirements/code compliance
5. Internal department and facility policies and procedures
6. Orientation and initial training (e.g., assign mentor, SOP, facility, and shop)

D. Facilitate operator training to address failure trending and use error.
E. Collaborate with user departments and facilitate operator training to address staff and inventory changes (e.g., database management, new equipment, new clinical applications, new employees/staff)
F. Collaborate with non-clinical departments (e.g., infection prevention, facilities management, materials management, IT).
G. Assure availability of training manuals (e.g., service manuals, operations manuals, training media, and other educational materials)

 

A. Manage financial planning for HTM resources of the organization

1. Analyze the financial details of past, present, and expected operations to identify development opportunities and areas where improvement is needed.
2. Develop business justifications and return on investment (ROI)

B. Develop and manage HTM annual budgets

1. Manage HTM department revenue and expense general ledger (e.g., supplies, payroll, parts, consumables, contracts, training)
2. Analyze and explain financial statements, business activity reports, financial forecasts

C. Manage and advise procurement activities

1. Assist in determining life expectancy for medical equipment and systems (i.e., capital planning)
2. Assure compliance with organizational policies and procedures and generally accepted accounting principles [GAAP] (e.g., accounts payable, accounts receivable)
3. Evaluate and manage vendor service and support contracts
4. Cost
5. Compliance
6. Terms and conditions
7. Review sourcing options for parts, service, training, and test equipment/tools.
8. Advise management on actions regarding the fair market value of purchase, lease, or asset recovery value of disposed healthcare technology.

 

A. Lead job description development, employee selection, retention, and termination process.
B. Conduct performance evaluations of departmental and/or team staff.

1. Evaluate staff performance to determine appropriate compensation
2. Evaluate staff observance of organizational values
3. Evaluate staff engagement
4. Develop performance development plans
5. Provide appropriate recommendations to human resources

C. Perform personnel management activities.

1. Write and communicate periodic evaluations
2. Document improvement opportunities
3. Set employee goals
4. Provide coaching/mentoring
5. Deliver recognition
6. Manage employee conflict
7. Facilitate change
8. Participate in personnel-related hearings and investigations on behalf of the organization
9. Ensure competency of HTM department staff

D. Ensure department and team practices comply with federal, state, and local labor laws (e.g., ADA, EEOC, FMLA, and NLRA).
E. Ensure a safe work environment (e.g., OSHA compliance, PPE utilization)

 

A. Manage activities directly related to providing HTM services (e.g., work orders, project management, customer satisfaction)
B. Ensure appropriate documentation in CMMS regardless of equipment ownership (e.g., asset inventory information, parts, work orders, service history, recalls and end-of-life).
C. Coordinate the internal and external activities of service providers (e.g., planning acquisition, contracting, installation, training, sustainment/lifecycle management).
D. Review performance data to measure productivity and goal achievement (e.g., financials, activity reports, KPIs, staffing, competencies, cost reduction, program improvement).
E. Develop departmental and/or team policies and procedures, goals, and objectives:

1. Maintain departmental policies and procedures (e.g., MEMP, SOPs, EOC manual).
2. Measure and report goals and objectives (e.g., KPIs, EOC metrics, compliance).
3. Determine departmental staffing and scheduling requirements.
4. Report performance to appropriate committees/stakeholders (e.g., EOC, patient safety, risk management, performance improvement, radiation safety, infection control, cost of service ratio [COSR], benchmarking).

F. Comply with federal, state, and local regulatory requirements, accreditation requirements, and deemed status organizations (e.g., CMS, FDA, FCC, HIPAA, NRC).
G. Ensure resources are available to complete departmental activities (e.g., PPE, tools, test equipment, supplies, technical information, and training).
H. Participate in capital planning to evaluate healthcare technology requests

1. Assess project feasibility and requirements (e.g., space, site prep, power, network)
2. Evaluate sustainability and service strategy (e.g., parts, training, service manuals, life expectancy, Maude reports)
3. Advocate for standardization
4. Support oversight of cyber-security and vulnerability (e.g., operating system life expectancy, network security, antivirus, patching)

 

A. Identify and evaluate key risks associated with the use of healthcare technology (e.g., patient safety, operations, financial impact, emergency preparedness, regulatory).
B. Recommend processes, procedures, or policies to control or mitigate risk.
C. Apply risk-assessment models or methodologies (e.g., root cause analysis [RCA], incident investigations, Failure Modes and Effects Analysis [FMEA])
D. Produce reports that outline findings, explain risk positions, or recommend changes (e.g., Safe Medical Devices Act of 1990 [SMDA], Sentinel Event alerts).
E. Assure integrity of data collection, data storage, and data security associated with healthcare technology (e.g., PACS, EMR, networked devices, etc.).
F. Support the evaluation and mitigation risk of networked/integrated devices (e.g., cybersecurity, physical security, patching, hardening of systems, Wireless Medical Telemetry Service [WMTS], network segmentation)
G. Manage recalls, hazards, and safety advisories in use in healthcare technology.